Grab the Bites is committed to protecting your privacy. In the course of providing its services, the platform may collect a variety of data from users to facilitate a personalized and efficient experience. This policy outlines the types of data collected, how it is used, and user rights regarding this data.
Grab the Bites may collect the following Personally Identifiable Information (PII) from users:
Additionally, Grab the Bites may gather data about:
Grab the Bites uses web analytics tools to monitor and analyze traffic patterns and user behavior on the platform, particularly in the context of marketing and service optimization. These analytics may be shared or published in aggregate form, without revealing any PII.
The platform may also collect Non-PII, which includes: Aggregated demographic information. Device-related data (MAC address, computer type, screen resolution, OS version, browser type). General location, gender, and date of birth
We and our third-party service providers may use this data, including aggregated PII, in ways that do not identify individuals (e.g., percentage of users in a geographic area).
Cookies, Pixel tags, Web beacons, Similar technologies
These tools help personalize user experiences and improve site performance. Most browsers offer settings to decline cookies. For more information, visit www.allaboutcookies.org.
Grab the Bites automatically collects users’ IP addresses—assigned by their Internet Service Providers (ISP)—and logs them for analytics and security purposes. Each visit is logged with the corresponding time and pages accessed. This is a common practice across most websites and supports performance tracking and troubleshooting.
When using the platform, especially when placing an order or interacting with the platform’s features, Grab the Bites may collect:
When accessing Grab the Bites via mobile devices (e.g., smartphones, tablets, apps), users consent to the same data collection practices described in this policy.
By using Grab the Bites through any platform—web or mobile—you acknowledge and accept the collection and use of your information as described in this policy.
Grab the bites collects and utilizes user information to enhance platform functionality, improve user experience, and provide tailored services. The following outlines how different types of user information are used:
Grab the bites uses Personally Identifiable Information (PII) for the following purposes:
Users can opt out of receiving promotional communications by visiting www.Grab the bites.com, accessing their personal account settings, and using the opt-out link.
Grab the bites employs cookies to enhance site functionality and personalize user experiences, including:
Grab the bites does not sell your personal information. However, it may share necessary data with:
Content submitted by users—such as restaurant reviews and social media interactions—may be publicly visible. Grab the bites cannot guarantee the privacy of any PII included within such content. Please exercise discretion when sharing information publicly.
Grab the bites may use Non-PII, such as aggregated demographic data, for:
If Non-PII is combined with PII (e.g., name with geographic data), it will be treated as PII for as long as the data remains linked.
Grab the bites may collect and use IP addresses to:
Unless required by law, IP addresses and similar server data are treated as Non-PII.
Collected information helps Grab the bites:
Collected information helps Grab the bites:
Recorded customer service calls are used for training, compliance, and quality assurance purposes.
When accessing Grab the bites through mobile devices or apps, data collection includes:
These activities align with this privacy policy across all device types.
Grab the bites may contact users to:
Contact methods may include email, SMS, phone calls, mobile notifications, and postal mail. Users can manage their preferences or opt out of communications through their account settings or by contacting Grab the bites directly.
If users opt to receive push notifications, Grab the bites may send service-related updates and promotional alerts. You may disable push notifications at any time via your device settings or by reaching out through the Contact section.
By submitting feedback, reviews, or comments about Grab the bites’s services or the platform, you grant Grab the bites permission to use this input in marketing materials and on the platform. When published, your identity will be limited to your first name and city of residence only.
To create an account on our platform, users are required to provide a valid email address along with other necessary contact information, such as a phone number. This information is essential for:
Once registered, you may access and manage your contact information at any time by navigating to the “My Account Information” section on your profile. This includes the ability to review, update, correct, or delete inaccuracies in your stored email address and contact details.
The contact details you provide — including your name, surname, delivery address, and phone number — will be shared with the restaurant or service provider responsible for fulfilling your order. This information is used to:
This data may be accessed by authorized staff and shared with third-party partners who assist in service delivery, data analysis, and customer support functions.
We are committed to protecting your privacy. Your contact information will not be sold or disclosed to third parties beyond what is outlined in this Privacy Policy, unless:
When placing an order through our website, you are required to choose a preferred method of payment. Please note that Grab the bites does not collect, store, or retain any debit or credit card information.
You have the flexibility to pay for your order directly to the restaurant upon delivery using accepted payment methods such as:
In certain cases, online payment via debit or credit card may be required—particularly for specific restaurants where this is the only accepted method. For such transactions, your full card information is securely transmitted to the relevant card payment processor in an encrypted format, following internationally recognized security standards and protocols.
If you choose to store your card details for future convenience, only a partial portion of your card information is retained, and it is safeguarded using robust encryption techniques. Grab the bites implements strict physical, electronic, and procedural security measures to ensure the protection of your payment data at all times.
During the order process, we collect certain personal information including your name, address, phone number, email address, and other relevant details necessary to identify you and fulfill your order. This information is shared with the restaurant responsible for preparing and delivering your order. All partner restaurants are bound by agreements that restrict the disclosure, or any further processing of the personal information provided to them by us. Your information is primarily used to keep you informed about the status of your order. We do not share your personal data with business partners or affiliates without your explicit consent. All personal information is treated as confidential and will not be disclosed to external parties unless required by applicable law. Additionally, we only send marketing communications to individuals who have expressly opted in to receive such information.
As you navigate our website, we collect navigational and clickstream data, such as the pages you visit, the features you interact with, and the duration of your visits to specific sections. This data does not identify you personally and is not linked to your individual identity. We use this information to support and analyze your purchasing activity, enhance your experience on the website, and ensure compliance with applicable legal requirements. Additionally, this data helps us or authorized third parties deliver tailored advertising content or recommendations, either on our platform or on external websites. Such information is disclosed only to our internal team and to third-party service providers directly involved in processing your transactions, delivering your orders, or supporting and improving your use of the website.
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. However, we may combine your data with information from other sources to enhance and personalize our services, content, and advertising. If you prefer not to receive marketing emails or participate in ad customization, you can update your preferences by contacting us via email or adjusting your settings through the "My Account" section on our website.
At Grab the bites, we provide you with the option to delete your account using our mobile application. Please note that if you have any pending transactions or outstanding amounts due, you will not be able to delete your account. Please complete all pending transactions and/or payments to delete your account. To delete your account using our mobile application, please follow these steps:
Please note that deleting your account will also delete your personal data, however, we may be required to retain some of your information if we process it as part of our legal obligations, or in pursuit of our own (or a third party’s legitimate interests) such as the assertion of, or defense against, legal claims, preventing fraud or protecting ourselves or others against abusive behavior. Once your data is deleted from the mobile app, it will be permanently removed from our systems and cannot be recovered. If you have any questions, please contact our customer support.
When you visit our website, a small data file known as a "cookie" is sent to your device. This cookie helps identify you as a user of our system and is designed to save time by storing your contact preferences. Cookies cannot transmit viruses and are readable only by the server that issued them. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit your access to certain site features.
Our website includes secure pages for the collection of user data, with critical information stored in encrypted form. We employ a combination of technical and administrative safeguards to maintain the confidentiality, integrity, and security of the information stored in our systems. Our servers utilize Secure Sockets Layer (SSL) and encryption technologies compatible with browsers such as Chrome, Safari, Firefox, Microsoft Edge, and others.
We implement reasonable organizational, technical, and administrative measures to protect personally identifiable information (PII) under our control. Nonetheless, no method of data transmission or storage over the Internet is completely secure. We urge users not to send sensitive information via email. If you believe your interaction with us is no longer secure (e.g., you suspect a breach of your account), please contact us immediately as outlined in the “Contacting Us” section.
We take appropriate steps to protect your data from unauthorized access, unlawful processing, accidental loss, destruction, and damage. Your information will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
If you have chosen a password to access certain areas of our website, it is your responsibility to keep this password confidential. We strongly recommend that you do not share your password with anyone.
While we are committed to safeguarding your data, please note that data transmission over the internet is inherently insecure. Although we implement stringent security procedures and protective features, we cannot guarantee the complete security of information transmitted to our website. All transmissions are made at your own risk. Once we receive your data, we apply rigorous protocols to help prevent unauthorized access.
This Privacy Policy does not extend to, nor are we responsible for, the privacy, data handling, or other practices of third parties, including but not limited to our affiliates or any third-party websites linked from our platform. The presence of any such links on our website does not constitute an endorsement by us or our affiliates of the linked site or its practices.
As part of our commitment to delivering high-quality service, we may occasionally contact you with information about products, services, discounts, promotions, or campaigns that we believe may be of interest to you. These marketing communications will only be sent with your prior consent. Should you no longer wish to receive such communications, you may unsubscribe at any time by contacting us via email or by updating your preferences through the “My Account” section on the user dashboard.
Please note that any changes to our Privacy Policy will be published on this website and, where appropriate, communicated to you via email.
